Explore and Play
Terms and Conditions

 

Company Terms and Conditions:

By entering Explore and Play, you are agreeing to abide by our Rules of Play Policy. Please show common courtesy to fellow Guests and our Staff by not using profanity or engaging in unsafe, illegal, disruptive or offensive behaviour. Please supervise your children at all times. Children must be accompanied by an adult aged 18 or older to enter the play centre.

 

Company Rights. We reserve the right to deny admission, or to require a person already admitted to leave the centre, without refund, liability or compensation if we consider that the circumstances so require.

 

 

General Admission

  • Tickets can be purchased online up to 2 months in advance. 
  • Tickets are non-refundable.
  • Play sessions are 2 hours unless stated otherwise.
  • No overstays are permitted.
  • Please arrive at the time of your booked play session.
  • Please have your booking details ready for speedy entry.
  • Purchasing a ticket is acceptance of our Rules of Play Policy and Covid-19 Policy, copies of which can be found in the centre and on our website at 
  • Safety in our centre relies on a partnership between our team and our visitors. 
  • Explore and Play Ltd reserves the right to refuse admission or remove from the premises without any right to a refund, any person whose presence or behaviour may affect the enjoyment and/or safety of other guests or staff. 
  • If Explore and Play Ltd is unable to open, due to circumstances outside of its control, then a full refund of the admission price will be given for entries purchased for the relevant dates.
  • Once booked, tickets are non-refundable. In some situations, it may be possible to move the booking to a different date at our discretion. 
  • We reserve the right to close parts of the play frame, slides and remove equipment from use during our trading hours, if necessary to ensure the safety of our guests. We will endeavour to inform you of any non-availability of any equipment or facility prior to admission.
  • Only food and drinks purchased at Explore and Play Ltd can be consumed on the premises. No balloons, candles or other decorations are allowed to be brought into the centre without prior arrangement.
  • Explore and Play have implemented safety, hygiene, and ventilation measures and by working in partnership with our guests aim to minimise the risks presented by Covid-19 and other transmissible illnesses in our centres. We are unable to guarantee that guests will not come into contact with these virus or bacteria, nor do we accept liability for any illness, or symptoms of illness, which may result during or after a visit.

By booking a ticket at Explore and Play Ltd, I agree to the terms and conditions as outlined above. 

 

Parties

Payment & Deposits 
  • A party booking can be made and a time and date reserved for your party by paying a 50% non-refundable deposit. All party bookings will receive an automated confirmation email as soon as the deposit is paid from the online booking system. Please check your email including your spam mailbox. If you have not received an email, please contact the centre. This email contains important information.
  • The total number of guests attending the party must be confirmed at least 5 days before the day of your party and the final amount for the party will be calculated based on this number.
  • The final balance can be paid online using the link provided. It will take into account any additions to the bill but will not be any less than the amount you have agreed. 
  • Children who have not been registered on the party list or admissions system must not use the play facilities but remain with a responsible adult at all times in the cafe area unless a place has been booked for them through our regular admissions system. 
  • Once final numbers have been confirmed and paid for, we are unable to offer individual refunds if party guests cancel or do not attend on the day.

 

Cancellation by Client 
  • If you cancel your booking up to and including the day of the party, we will refund any payments received to date in excess of the non-refundable deposit amount for the package (Party Deposit 50%).
  • If you need to move your party, then this can be done for no charge up to 14 days prior to the day of the party booking.
  • If you need to move your party and it is within 14 days and no later than 72 hours before the party start time, we charge a standard Adjustment Fee of £25 to cover costs and administration expenses, this is added to the outstanding party balance.
  • Parties cannot be moved less than 72 hours before the party start time, the party will have to be cancelled and we will refund any payments received to date in excess of the non-refundable deposit amount for the package (Party Deposit 50%)
  • All parties that are moved to a new date, can only be moved to a party package that is currently available and will be charged at the advertised rate at the time of the new booking. The payments received to date will be transferred to the new booking as a credit. Standard deposit and payment terms and conditions apply.

Cancellation by Venue
  • If Explore and Play Ltd is unable to open, due to circumstances outside of its control, then an alternative party date will be offered. The payments received to date will be transferred to the new booking as a credit. If we are unable to offer an alternative date a refund will be given. Standard deposit and payment terms and conditions apply.

Explore and Play Party Package includes:
  • 2 hour party experience
  • High quality printed invitations available to collect at the centre and/or electronic PDF file format invitation available to download with the confirmation email
  • Dedicated Party Host for the duration of your party
  • Unlimited party juice for the children
  • Decorated party room for your party food with music system
  • Party food served on platters – allergy and dietary requirements considered
  • Happy Birthday Celebration Ceremony including cakeage (Cake not included)
  • Complimentary return play voucher for Birthday child
  • No adult entry charges

Party extras are available, with prices shown on our party page.

Explore and Play Party Package does not include:
  • Supervision of children.  
  • Adult food and beverages

Decorations

Customers must notify us in advance of the party if they have a special request with regards to the decoration of the party tables or if they wish to bring their own decorations. 

Third Party Entertainers

We do not allow third party entertainers to attend parties at Explore and Play. Customers must notify us in advance of the party if they have a special request.

End of Party

10 minutes before the end, party children will be called to gather their belongings and collect their balloons, cake and party favours. Parents must accompany children to reception. Guests must not re-enter Explore and Play when the party is over unless they re-register as a player at reception. Terms and conditions apply. Guests must leave the party room promptly at the end of the party to allow the room to be cleaned. 

 

For further information please contact the centre:

manager@exploreandplay.co.uk

2 Stanley Square, Sale, Manchester, M33 7WZ 

 

Explore and Play Ltd is registered in England and Wales, company no: 12521758

 

By booking a party at Explore and Play Ltd, I agree to the above terms and conditions.